Southwest Airlines pilot holds plane for murder victim’s family

It’s easy to be an airline industry critic in an era of “no waivers, no favors” and fees on top of fees. It’s easy to paint airlines as heartless corporations that treat us like self-loading cargo.

But every now and then, you hear a story that turns you into an adoring fan. Like Nancy’s story.
Before I continue, I should mention a few things: Nancy is a faithful reader of this site, and I agreed to use only her first name because of the brutal nature of the crime and the age of the victim. Second, I’m not an emotional, John Boehner-type, but I can’t read her story without getting a little teary.